Not able to receive Event notifications in Jira 8

[Pratik Rawlekar]

I followed all the steps to configure event notification as mentioned in this  link. But not able to receive notifications when event occurs.

I tested with Notification helper but it says notification sent to the recipient which is not the case.

To check whether SMTP server is configured correctly I sent test email to the same recipient and it sent successfully.

Anybody can help.

Thanks!

[Daniel Ebers]

Hi Pratik,

are you using the new batched notifications approach or the legacy one?

With batched notifications we ran into issue https://jira.atlassian.com/browse/JRASERVER-68920

In case you are using the legacy approach: do you call a already existing (default) email template or a custom one? In case you are using a custom template: is the mapping file correct?
Please note that for adjusting the mapping in most cases a restart of Jira is needed.

Cheers,
Daniel