Notification sent when I update the status while I shloudn't

[mel vega]

Hi,

I still receive notifications when I update the issue and transition for example the issue to another status while I deleted all the roles in the notifcations.

Any ideas of what I should disable in addition ?

thanks

Melissa

[Paulo Hennig]

In additional to Nic's response and as you added the Service Desk tag, also check if you don't have any automation rule sending this notification out.

[Nic Brough -Adaptavist-]

All issue updates (including transitions) fire "events".  You can't change what is fired for system events (edit will always fire update events, comment will fire comment events etc), but you can change the post-function on all transitions to fire whatever event you want.

Then there is a second layer:  The JIRA notification system listens for events, and sends emails to the people listed for that event.

So, the answer here is simple - review your notification scheme for that project.  It sounds like it isn't just saying "tell role X about event Y", there's obbiously more you haven't looked at yet.

[Jeremy Gaudet]

What does the notification look like?  It's possible there is a custom script listener sending out the email, those can be independent of the notification scheme if sent directly instead of via triggering an event.