Question about customize reports

[Rosana Casilli]

Good morning all!!

A user is asking me a new report that should contain the quantity of resolved issues pero resolution type in a period

Is it possible. I am new into reports in jira service desk. And I do not know how to do it.

Thanks in advance,

Ro

[Derek Fields (RightStar)]

The issue statistics gadget will do what you want. Create a filter with JQL:

resolution is not empty AND resolutionDate >= -1m

This filter will show you all tickets with a resolution that were resolved within the last month.

Then add the issue statistics filter gadget to a dashboard specifying resolution as the statistic type.

[Jack Brickey]

i would recommend using a dashboard if the user has access. there are a number of gadgets that do a good job of illustrating this. you couple the gadget with a filter that meets you requirements.

[Liam Green]

Hi @Rosana Casilli 

You can create a customer report to show the resolution type - the following JQL should be what you need:

resolution = "Done"

Just create a series for each resolution type and change 'done' in each one.  You will then choose the reporting period when running the report.

If you need assistance creating the report the following guide should help:

https://support.atlassian.com/jira-service-desk-cloud/docs/create-a-new-custom-report/

Hope that helps

Liam