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Can I report on how many Jira Service Desk tickets arrive via email vs the portal?

Bruce Reed
Bruce Reed
Contributor
April 14, 2016

I would like to gauge our JSD portal effectiveness by reporting on tickets that arrive by email versus submitted in the user portal. Is there any way to do that without doing SQL reporting? Is there even a field that does indicate this in issue tables? 

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Bruce Reed
Bruce Reed
Contributor
April 14, 2016

Partially answering my question, I see there is a Channel type under Service Desk info for tickets, but I don't see a corresponding field for that such that it can be queried.

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