I would like to be able to set the assignee field to a certain agent based on which Customer submits the ticket.
It could either be on a per customer basis or a per organization basis.
you can use built in Automation feature.
Custom Automation
When: Issue Created
If: Reporter = xxx
Then: Edit Issue, Assignee = yyy
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
In the automation section, there is no way I can see to set the Reporter =. I can set the User Type=Customer, but that's about as granular as it gets,
Just found it under "Issue matches"
Yep that's it. you may wish to accept answer to help others in future.
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.