Can you integrate jira help desk and confluence with Avg managed services?

[Adrian Turri]

I want to be able to move tickets back and forth and have requests go into jira

[Vadim Rutkevich]

Hi, Adrian
To move tickets back and forth and have requests go into JIRA, I recommend you to try Customer Case. It fits perfectly to your purposes.
With this add-on you can create feedback/support forums based on your JIRA Cloud and then store users' ideas as JIRA tickets.
Try it. I think it helps you a lot.
https://marketplace.atlassian.com/plugins/customer-case-for-jira/cloud/overview

Best Regards,
Vadim Rutkevich 

[Peter T]

Hi Adrian,

you have to write a custom add-on for such integration. you can try to build it yourself or hire an Atlassian Expert company.

Here is how you start:
https://developer.atlassian.com/docs/getting-started

Cheers,

Peter T