Can you restrict an agent to only see tickets assigned to them

[Deleted user]

Hi,

Is it possible to restrict an agent to only see tickets assigned to them?

Regards,

Gerry

[Niclas Sandstroem · Accepted solution]

You can achieve this with https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html

As stated:

A security level's members may consist of:

• Individual users
• Groups
• Project roles
• Issue roles such as 'Reporter', 'Project Lead', and 'Current Assignee'
• 'Anyone' (eg. to allow anonymous access)
• A (multi-)user or (multi-)group picker custom field.

But I don't know if I would recommend using this for a Service Desk personally. But review if this can suit your requirements.

[Gerry Tan]

Yes this might work, except don't forget to test the portal view (the "view customer request" link). I hope this also respect the above permission settings.

image2017-3-13 10:49:31.png

[Deleted user]

Hi Niclas,

The project admin will assign all tickets. 

Gerry

[Niclas Sandstroem]

Who will assign the issue then if don't mind me asking?  Look into applying issue security.