Cannot Add/ Remove workflow from Workflow Scheme

[Quality Team]

For 3 days now, I keep having the error attached when I try to add/ remove a workflow from Workflow Scheme, how to avoid this and do the needed update?

 

[Nic Brough -Adaptavist-]

This is something that needs to go to Atlassian support over at https://support.atlassian.com/contact . It requires access to logs to see the root of the probelm, and almost certainly database access to find and fix it.  Neither of those can be done by Cloud end-users.

The only work-around I think can be done without that access is to dis-associate the workflow scheme from all the projects it is on and delete it.

[Quality Team]

Will try this, thanks @Nic Brough -Adaptavist-

[Moses Thomas]

@Quality TeamI propose you  check   issuetypes  and  find the one that  does not  exist.   remove  issue type association  with  workflow    in  the workflow scheme.

[Quality Team]

The problem is that it exists and used, not sure why it has this problem here

[Moses Thomas]

@Quality TeamTry  to  perform also re-indexing, this could get rid of the error

[Quality Team]

@Moses Thomas, thanks for your feedback, but how can I re-index?

[Nic Brough -Adaptavist-]

You can't, you're on Cloud, which is supposed to detect when you need to re-index and do it for you.

[Quality Team]

I contacted the support, they have this as know issue and did a workaround and fixed it, thanks all.