Creating A Workflow for Aging Tickets

[viraj]

Hi all! 

I'm trying to create a workflow for aging tickets. My goal is to trigger a notification (via Slack or Jira) for any tickets that are older than 12 days. Is there a way to do this via workflows? If so, what steps should I use? 

Thank you!

[Stephen_Lugton]

As @Sebastian Krzewiński says you could use an automation:

A very simple automation which would send a slack message daily (Mon-Fri) for each ticket individually is:

You can change the JQL to meet your needs better, or use a lookup table to only send out one message.

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You could also use the same JQL filter and create a subscription from it if receiving an email is ok.

[viraj]

Thanks, @Sebastian Krzewiński

Is this possible via webhooks on workflows? Perhaps, I can do something with JQL too, but not sure. There is an option to send a Slack message as well... 

[Sebastian Krzewiński]

Why you want to do that on workflow? Still you need to trigger somehow transition on workflow to send webhook.

[Sebastian Krzewiński]

Hi @viraj 

IMO best option will be to make filter subscription or use automation to send mail.

Both scenarios require to create filter to find issues where are in specific statuses (if you want) and aren't updated since 12 days.

Regards,

Seba