Custom Chart Shared Dashboard - Organization

[nida ergenç]

Hi community,

We want to add shared dashboard in JSM portal and let users see their tickets. However, shared dashboard can be setted in 3 ways;reporter,request participant,organization.

Since we have so many users (900+), it is very difficult both to add them to organization one by one and if we consider, rate of hiring and resignation.

We want to separate the organization as sales and finance. However, since all users use the same domain, we cannot automatically add them to the relevant organization using the domain.

We get portal users via Azure AD.

1. Can something like adding a person to the relevant organization be done here automatically?

2. Or can we automatically fill the organization field according to a certain value? For example; if main section is finance, organization=Finance

Note: Jira Cloud,Standart Plan

[Eduardo Anflor - MindPro]

Hi, @nida ergenç 

I believe Jira cannot provide these features out of the box to you. Maybe you need a marketplace app for this. If you are open to that, I recommend Mindpro Sync and, optionally, Mindpro Graphy. I work at Mindpro, and I believe these solutions can help with your use case.

First, Mindpro Sync can connect to Azure AD and bring user attributes to be visible inside Jira Issues or in the Customer Portal (or both, you decide where you want to display the data). You map your attributes from Azure into Jira read-only custom fields, and the information will be displayed in the tickets.

Mapping fields:

Attributes displayed inside Issues:

Attributes Displayed in Customer Portal (optional):

In your case, you can choose to display in the issues but not to Customers in the Portal. Anyway, the information will be recorded. So, you can create a "Department" custom field and map the information from the "Department" attribute in Azure, for example. S

Since the attributes are mapped to custom fields, you can use them in Jira searches or JQL queries normally. Or even use them in reporting apps that work with custom fields. 

For example, you can use Mindpro Graphy to build custom dashboards and share them with customers via the Customer Portal. Using your example, you can create charts by department and share them with your customers or with an entire organization on the portal.

The app allows you to create easy-to-use dashboards, and you have 50+ available gadgets to choose from, including custom and asset gadgets. The gadgets are interactive, which means you can filter the entire dashboard when you click on a chart segment.

Creating the Dashboard: 

Sharing in the Portal (with specific customers or organizations)

When customers access the portal, there is a widget for them to see the dashboards:

 

They select the dashboard shared with them and can access the information.

As the app respects Jira permissions, the customers will only be able to see tickets related to projects or tickets they have access to.

I hope that helps.

Regards,

Eduardo