Customer Notifications with link to request

[Deleted user]

Is it possible to have a link that takes the customer to the request in the Customer Service Portal.    I added a link to the home page using the Customer Notifications per the Text Formatting Notation Help.   Want to see if I can take them right to their request. 

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[Deleted user]

I resolved the issue by clicking on the Edit Template button (which could stand out better).   and inserting a variable for a url for the request (Request URL)

[Victor Mutambuki]

Bob,

Go to Raise a Ticket (as shown on attached image) --> Go to your respective application --> Right click on the request types associated with the application and right click to get  link.

Victor