Did you have this issue? :(

[Jérônathan Semelane]

When I go to our confluence or Jira space, I can't have access to our account and I receive the following message - "Your Atlassian Cloud subscription hasn't been renewed. If you are the site administrator, please check the status of your account on my.atlassian.com."

Moreover, when The admin guy want to renew our subscription, We haven't any datas or historic. It would be huge problem for us if we lost all our datas :(

[Manon Soubies-Camy]

Hello @Jérônathan Semelane,

Atlassian support should help you with that: Contact Atlassian support.

Hope this helps!

- Manon

[Jérônathan Semelane]

Yep, I did that! Thanks @Manon Soubies-Camy 

[Daniil Korniienko]

the same problem.

Jérônathan Semelane can you say please, what support told you?

[Jérônathan Semelane]

Hi Daniil, 

In fact, our credit card was expired. The support unlocked our workspace for 1 day in order to modify our bill information and have access to all our datas. Then everything is now as it should be :) 

[Daniil Korniienko]

Jérônathan Simelane, Hi
thanks a lot friend.
I created ticket in support, now will wait for answer from them
How quickly support answered to you? Could you remember?