Disable service desk reply via email option
silverjamesw
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1 answer
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Hi James,
Currently, there is no option to disable the responses through email. If we disable the outgoing email, customers and agents won't receive emails.
We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-1380
An option is to edit the template of the customer notifications and add a message as the example below:
I'm sorry that we can't be more helpful on it.
If you have any other question, please let us know.
Regards,
Angélica
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