Disabling Atlassian Jira notifications

[Karen Thornton]

I would like to disable the generic Atlassian Jira notifications which are sending for every ticket logged - and only retain those sent by the Service Desk.

Can this be done as I find these of no value and just spamming the client.

Using Cloud version.

[Mohamed Benziane]

Hi @Karen Thornton

I don't know how it works in cloud but in server you can go to your notification scheme under your project settings and change the settings.

https://confluence.atlassian.com/adminjiracloud/creating-a-notification-scheme-776636401.html

Jira service desk have a customer notification that you can edit in project settings.

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-edit-customer-notifications

Regards

[Nic Brough -Adaptavist-]

Same in Cloud - that part has not diverged from server yet (although Jira 8 is getting personal notification controls)