Has any other customer experienced significant email notification delays? (up to 24 hours)

[mark_barrett]

We are using the Atlassian JIRA Service Desk in the cloud and have experienced very slow email updates notifications of up to 24 hours - often long after the initial call has been addressed.

This problem started in November 2019  and was raised on ticket:

JST-528004 Notifications are delayed

[Dario B · Accepted solution]

Hello @mark_barrett ,

I can see that a potential fix for your issue has been deployed.

Please provide your feedback on the fix and, if needed, continue working with the engineer assigned to your support request.

Cheers,
Dario