How can I remove Popular from Jira Customer Portal

[Helen Valtmann-Valdson]

Could you please advise me on how can I remove Popular from JIRA Customer Portal? The thing is that Customer who are added can see other companies. I have attached an example.

[Helen Valtmann-Valdson]

05.01.2017 16-38.jpg

[Jack Brickey]

this should not be the case. if you have separate projects with separate portals then you should not have popular items from one portal showing on another. Something seems to be amiss here.

[Helen Valtmann-Valdson]

Thank you Jack. I have created new projects for customer so that I have projects with shared configuration. Maybe that is the case?

[Janene Hoffmann]

I have the same question / problem —
how can the popular tab be removed from the Help Center?

Update – I was able to resolve this by creating a separate permission scheme

[Jack Brickey]

Helen, i'm not sure what you mean precisely by "share configuration". However, can you please verify that your customer list for each project are indeed as expected. That is, you only have customers in Project A that belong to company A, and B and C....

I assume you have seen the following documentation? https://confluence.atlassian.com/servicedeskcloud/managing-access-to-your-service-desk-732528940.html

[Deleted user]

I'm also having the same issue. Will changing the permissions on the project role have any effect on this?

[Heidi Bellio]

i have the same issue. permissions did not help. actually removing the service desk customer role from the "browse projects" permission did not hide the popular projects but only the issues from this customer ...