How can I sent notifications to external customers

[SherryX]

How can I sent notifications to external customer when an event is fired (e-mail address is stored in custom field, say customer-email-address). I know I need to update the notification scheme, but I could not select the custom field, say customer-email-address, so that notification can be sent to the external customer.

[tier-0 grump · Accepted solution]

As it stands, you can't - this is a feature request that has been asked for quite a bit - see https://jira.atlassian.com/browse/JRA-2167. The workarounfd is to write an issue listener that sends emails to the custom field - see http://confluence.atlassian.com/display/JIRA/Listeners for some inspiration.

[Andy Brook [Plugin People] · Accepted solution]

JEMH uses a TEXT(unlim) CSV separated value custom field to drive notifications to external non-JIRA users. It also allows those external users to reply back. Documentation here.

[Fabrizio Galletti]

Hi, you can use script runner plugin that enable some listener and workflow post function to send custom email to a customfield email addresses or direct email adresses

https://jamieechlin.atlassian.net/wiki/display/GRV/Built-In+Scripts#Built-InScripts-SendCustomEmail