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How can we re-calculate historical SLA metrics on existing tickets

Edward Dumser
Edward Dumser April 27, 2017

We have a project where there was previously no SLA set. So now after setting that up, it still shows as 0% SLA met for all previously resolved, answered, etc. issues.

To verify that the SLAs are working correctly and see historical data properly, we would want to re-calculate ALL SLAs instead of just those that are not resolved yet

Any idea on how to achieve that?

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Edward Dumser
Edward Dumser April 27, 2017

Found this corresponding young ... suggestion: https://jira.atlassian.com/browse/JRASERVER-38967

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