How to completely remove SLA from my Jira Service Desk?

[cole_evans]

I understand SLA can be very very very very critical for many teams, but for mine at present it is not necessary under the incredible majority (seemingly) of situations.

I was able to delete all of the past SLA configurations other than this default state.



How can I get rid of this last one? I cannot find a delete button anywhere. 

I mostly want this to be gone from being seen on the actual issue tickets.

[Manon Soubies-Camy · Accepted solution]

Hello @cole_evans,

There is a Delete button when you enter the SLAs menu - no need to go edit SLAs to delete them:

Hope this helps!

- Manon

[cole_evans]

Thank you kindly Manon! Worked like a charm!

[Manon Soubies-Camy]

Glad it helped! :)

[Andrus Voolaine]

I used the following script in announcement banner to hide SLA section

<script type="text/javascript">
jQuery(document).ready(function() {
JIRA.bind(JIRA.Events.NEW_CONTENT_ADDED, function (e,context) {
AJS.$('#sla-web-panel').hide()
})
})
</script>

[Richie Rich]

Hi @Andrus Voolaine ! ++ Nice Fix

Jira apparently has this fixed in ServiceDesk 4.2 -- that "nice" - and totally useless since we JUST upgrade to the last 3.16.13 -- which supports our current database requirement/restriction.

ANYWAY - your Above Fix -- works great but leaves a gap.

So if you change the".hide()" to ".remove()" -- that fixes it and makes it look Totally Normal !

thanks

[Greg Musial]

@Richie_Rich Is this a kill switch, how do I turn it back on. The code seemed to work but how do I restore this back so that the team can see th sla on the view screen?

[Richie Rich]

@Greg Musial Hi Greg, I dont know. Obviously if you delete the code from the "announcement banner" it goes back to default behavior.

I have noticed though - when i do a "Search" for something (i think its an "advance search" verses a "basic search" the search results on the right side of the screen show SLA field.

Not sure if that helps.

[Greg Musial]

Hi @Richie_Rich @cole_evans  it shows only few tickets but rest of the tickets are not show at all, regardless of the script retained or removed.

[Greg Musial]

:(

[Richie Rich]

@Greg Musial Hi Greg, Sorry Im not sure what you mean and not sure what the screen print is supposed to show. Either way if you delete the script from the "announcement banner" (with public view option) it goes back to default behavior.

[Greg Musial]

sure I will restart now.

[Greg Musial]

@Richie_Rich Hi, you can see even after removing the notification there is no sla displayed in above People section.

[Richie Rich]

@Greg Musial HI Greg, I wonder, did you restart Jira? That might reset the cache and regen the pages; I suspect it might be displaying cached entries.

[Greg Musial]

@Richie_Rich I have restarted it multiple time, about resetting cache .osgi plugins, .bundledplugins (removed) ? If there is another cache let me know. still no luck.

[Richie Rich]

@Greg MusialSorry for the delay - Id have to research that - I just finished upgrading the company instances to 4.5.4. I still had to use that "script" to hide the "SLA"  field.

When you deleted it (cleared the announcement box) you made sure that the "publc view" option  was checked  before you applied the save ? 

I ask that because I noticed a couple times I have been to the announcement banner - the "private view" was checked.

[Greg Musial]

Public Announcement banner was used on my end did not seem to work neither private

[Richie Rich]

@Greg Musial What version of ServiceDesk so you have? 

[Greg Musial]

its 3.10.0 @Richie_Rich does it work for you in 4.5.4?