How to insert the Jira service desk's URL on automation message.

[Koyomi Seya]

Hi! I'd like to to put the URL of the relevant ticket in the automation message.
Since this message is for customers, I would be happy to insert the Jira service desk's URL.
Please tell me how to do it.

Currently I've set like that but i don't think it can jump to JIRA service desk.

Thank you.

{{issue.url.customer}}

[bmccoy · Accepted solution]

Hi,

Brant is correct, the syntax is {{issue.url.customer}}.  However, I believe that it is currently not working for NextGen Service Management Projects.  We are tracking that issue here: AUT-2084 

Cheers,
Brydie

[Brant Schroeder]

According to the documentation you have is correct.  https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/

{{issue.url}}

The URL to access the issue. Also provides the customer portal URL for Jira Service Management requests.

Available properties:

• {{issue.url}} - Returns the URL of the issue.
• {{issue.url.customer}} - Returns the customer portal URL (for Jira Service Management requests)

[Srikanth Ganipisetty]

What is the property to use for a script in script runner? Or Automation Rule - to trigger a custom script for the "Customer URL"?