How to reopen a ticket marked as DONE - resolution = duplicate to IN Process

[Joao Borges]

I am not able to open/move a ticket back since the resolution is marked as duplicate.

How could I change the workflow to give me an option to move this ticket back to in progress ?

Is there a condition or a post function that needs to be added in order to work ?

Thank you

[Marek Soukup]

Don't you have any property set on Done status?

[Jack Brickey]

so when you try to execute the "Back to In Progress" what happens? I don't see any Conditions listed so on the surface it seems it should work. More info might help me diagnose the cause.

[Joao Borges]

I was able to move back to In Progress. But i would like to remove the resolution = duplicate

[Marek Soukup]

You can use post-function "Update issue field" and select Resolution issue field and change the value to none.

[Joao Borges]

But where should i add this post-function ? Ticket marked as Done or back to in progress section ?

[Joao Borges]

@czsup  it worked. Thank you