Ignore inactive users in API?

[Eric Theriault]

Hi--

I've been using JIRA Service Desk for a while now and want to add some automation on our site for our users -- when I create a ticket via the API, I'm getting a "This customer is inactive. You'll need to go to user management and activate their account before you can invite them to the Service Desk." -- how can I ignore this (preferred) or overcome this?  Thanks!

Eric

[Yevgen Lasman]

I'm not sure you can overcome this in Cloud. But maybe you can research the use of Issue Collector which can be more flexible for your needs?

[Eric Theriault]

Great suggestion!  I'll take a look into that -- our current e-mail integration works fine as well -- I was just hoping to streamline that but I think this may become a blocker for ticket commenting and building other features on the API sadly.