In the ServiceDesk (Cloud), can you resolve a ticket without sending notification?

[Deleted user]

This question is in reference to Atlassian Documentation: Defining a screen

We want to close some tickets in our ServiceDesk (Cloud ) with Internal Comment & we do not want to send notification to the reporter. How can this be done? 

[Gerry Tan]

One way is to temporarily disable JIRA outgoing mails:

1. Go to JIRA Administration > System > Outgoing mails
2. Disable outgoing mail

Another possible solution is to use the bulk transition feature. At the final step there's a checkbox to avoid sending mail updates:

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