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Is it possible to allow Service Desk Customers to see all other Service Desk Customer Requests

Dave_Kausch
Dave_Kausch
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September 28, 2016

We would like to allow for certain Service Desk Customers to see All Service Desk Customer requests that are submitted.  They cannot be made an agent.

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Gerry Tan
Gerry Tan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 28, 2016

Yes this feature has just been released to cloud: https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations, coming soon to JSD server

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