Is possible to connect closer projects in JIRA Software and JIRA Service Desk?

[Jan Macek]

Hi,

is there any option to connect closer issues in JIRA Software and JIRA Service Desk? I found only by the Issue link. Is possible somehow for example:

1. Automatically /semi automatically create an issue for developers (in software project) from incoming request in service desk?

2. Automatically change status on issue in service desk when I change status on related issue in software project?

3.When I have one issue in Service Desk and other one related issue in JIRA . Can development and service desk write comments on one place (to see comments on both platforms, Service Desk and Software) ? 

Many thanks for any help.

[Meck · Accepted solution]

Hello Jan Macek,

1. No. There is no native way. Perhaps, one add-on could do it.
2. You can do it.
   1. Click on Project Settings
   2. Click on Automation
   3. Click on Add Rule
   4. Select option Update when a linked issues changes
   5. And edit rule 
      

      WHEN A linked issue is transitioned

      IF A linked issue is transitioned

      THEN Transition issue "new status"

3. There is no a native way to do it. But as a workaround... you can use Confluence! You link a page on Confluence for linked issues and the both can see the same information.

Regards,

Lameck.