JIRA Automation Rules scheduled daily and duplicate sending

[Steven Lloyd]

Hi,

I was wondering if anyone had any experience using the JIRA Automation. We are looking to send out notification emails to users when the Due Date is due for the following day, using "Duedate >= now() and Duedate <= 1d" which is scheduled to be ran every 1 day.

I was wondering if anyone knows at what time the scheduled daily automation is executed? Would this be at the same time of day as it was created or is this set by Atlassian? Additionally using the JQL above and the timing of the automation being executed would we be likely to see duplicates being sent to users?

The main aim is to allow users to see larger items which are due tomorrow through a notification.

Any help or solutions anyone has used previously would be greatly appreciated.

Cheers

Steven 

[Malik Waqas · Accepted solution]

Indeed it runs at creation. in spite of the fact that uncertain if that changes if altered TBH. What I prescribe is to utilize the CRON articulation and have your day by day runs on a predefined plan.

[Steven Lloyd]

Thanks for getting back so quickly. I think from the similar answer the CRON Expressions are the way to go, thank you for informing me.

Cheers

[Jack Brickey · Accepted solution]

Yes it runs at creation. though unsure if that changes if edited TBH. What I recommend is to use the CRON expression and have your daily runs on a predefined schedule.

[Steven Lloyd]

Thanks for the response, from the similar responses, looks like the CRON expressions are the way to go so I will try my hand at that.

Cheers

[Olga Videc · Accepted solution]

Hello @Steven Lloyd  

You need to set it yourself

Go to automation create a new rule - > choose trigger - choose Scheduled and switch to "use CRON expression"

There you can specify when to send, add your desired JQL (Duedate >= now() and Duedate <= 1d" )

Also, make sure you check - more options - process all issue produced by this trigger in bulk

after that add a new component in automation send an email or what reminder you desire, you can use smart values.

Great tool for making CRON expressions 

https://www.freeformatter.com/cron-expression-generator-quartz.html

BR, Olga

[Steven Lloyd]

Afternoon Olga

Thanks for getting back to me regarding the rule. I have tried to use the Cron expression so we will see how that works going forward.

Thank you for your help