Jira Service Desk - customer portal - can customer mark issue done

[Helen Valtmann-Valdson]

Hello

I have a question. Is there a possibility for customer on JIRA Service Desk to mark Issue done from their side?

One customer asked if they start an issue and it happens that they resolve it on their own, would there be a possibility for them to mark Issue done?

Thank you in advance

helen

[Nhi Nguyen]

Hi @Helen Märtsoo,

You can configure the workflow and make some transitions appear on the customers' requests, so customers can transition their requests to done, or reopen if they want. Please read this page for more information: https://confluence.atlassian.com/servicedeskcloud/blog/2016/06/more-transitions-fewer-notifications.

Cheers,

Nhi.