Jira Support Entitlement Number

[Admin]

I have an admin user asking for a "Jira Support Entitlement Number" to submit a support ticket, but when I go to the documented location I get the message "You do not have any product licenses" instead of a page which includes this data. Your documentation or licensing page appear to be out of date, so where do I go now to retrieve this information?

[Mallmann · Accepted solution]

Hello there,

The website to retrieve the licenses you've got under your account is this one: https://my.atlassian.com/

In case there's nothing listed there, then it means that your account (e-mail address) is not the one that holds the license/SEN. In this case I'd recommend you to check it internally in your Company to find out who bought the license or cloud subscription.

Eduardo

[MarcelW]

As of Feb 2017 the documentation page still says you can find the SEN in the Administration>Applications page. 

[Nic Brough -Adaptavist-]

If you don't have a licence, you won't have a SEN.  You need to licence the JIRA (even with an evaluation) in order to be entitled to support.