Latest licenses with outdated Jira?

[Tomáš Vrabec]

Hello community.

Got a question from one of my customers and I am not 100% sure what to answer.

Customer is using:

JIRA Service Desk 3.11.0

JIRA Software 7.8.0

Customer do not pay for maintenance fro 3+ years.

They would like to purchase brand new licenses and apply them for the outdated Jiras. 

The question is, will new licenses works with so outdated Jira? They got a plan to upgrade in few months, bot not now. 

Thaaaanks :-)

[Alexis Robert · Accepted solution]

Hi @Tomáš Vrabec ,

no worries about Jira being outdated, licenses will always apply to your product regardless of how old it is :)

For your customers, you will need to purchase new licenses : 

• for a renewal, Atlassian will always take the time between last expiry date to today, to calculate the cost. So if the last validity date of your license is elapsed by more than 1 year, it never makes sense to do a renewal.

Hope this helps,

--Alexis

[scott_boisvert]

I don't think the license is tied to a version. So a new license should still work with an older version.  

You may want to contact Atlassian to see if they can purchase a new maintenance agreement on the current licenses, that would probably be less expensive than a new license and allow for upgrades.

[Tomáš Vrabec]

Maintenance extension is not a way at all, it would cost much more then brand new licenses after 2+ years :-( 

[Kat Warner]

With Jira Server you have two options when you licenses expire:

1. purchase new licenses at the current price
2. renew your existing licenses as the "lower" renewal price HOWEVER renewal is always form the existing license expiry date so sometimes it is cheaper to purchase new licenses.