Prepopulate

[Jen Hamilton]

Is it possible to pre-populate fields with order numbers?

We want to implement service desk.  Within the ticket we want to be able to have a order number field for associating work-orders.  The field should automatically generate a number based on ticket being created.

[Nic Brough -Adaptavist- · Accepted solution]

What's wrong with keeping it simple and using the JIRA issue key?

[Jen Hamilton]

after reviewing the requirements from the team I realize they just need to use the issue number as reference.  Thanks, KISS works all the time (Keep It Simple Stupid)

[Nic Brough -Adaptavist-]

There are good reasons for other numbers to be used sometimes, so I was fishing for a reason really.  But, exactly as you say - if you can keep it simple, that's good