Priority-category visible to the customer portal?

[Paul Stuebing]

This question is in reference to Atlassian Documentation: Configuring the customer portal

Hi, is it possible to make the priority-category of tickets visible to the customer in the customer portal?

[Paul Stuebing]

Hi Yuting, thank you for your quick response. I found the configuration thanks to your path. To be more specific with my initial question: is it possible to have the priority of each ticket shown as a column in the customer portal? Basically, just as it is configurable in the queues...

Best,

Paul

[Yuting Qin]

Sorry for misunderstanding your questions, unfortunately there is no way for you to configure columns of tickets lists on the customer portal as queue does, you can raise a improvement suggestions and we many consider add the functionality if there are enough votes.

[Stefan Czogalla]

Hi Paul,

very good point - we would like to do the same! - Do you have a ticket number to share so i can vote for it? Will do this immediately as it is crucial to improve customer satisfaction.

Thanks in advance,

Stefan

[Yuting Qin]

Yes. you can configure the fields you want to show on the customer portal from project settings-> Request Types->Edit Fields for the request type you want to show priority.

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