Automation to Copy Advanced Form into newly created ticket

[Michael Landry]

Perhaps the answer is no this cannot be done, but I have an automation that does the following:

When a ticket transitions status, create a new ticket. In a branch; for all created issues, And: Copy Forms. All Forms, from Current Issue.

The automation creates the ticket, adds the Attached Form section to the newly created ticket. But the advanced form, and the data contained in it are not brought over. The attach forms function is not helpful as I'd like the data from the previous ticket to carry over.

Is there a way to fix this? 

[Bill Sheboy · Accepted solution]

Hi @Michael Landry 

Do you want to copy the forms from the trigger issue?  If so, please change your Copy Forms action to select that option.

Inside of the branch on all created issues, the "Current Issue" refers to the branched-to issue (the new one) and not the trigger one.

Kind regards,
Bill

[Michael Landry]

Thank you! That makes perfect sense - that fixed my issue.

[Luka Hummel - codefortynine]

Hi @Michael Landry

If you are willing to try a third-party app and need a reliable and flexible cloning solution, you might want to check out Deep Clone for Jira. Our app allows you to:

• Clone issues while preserving attached forms and other issue data.
• Use bulk cloning for multiple issues at once.
• Set up automation with Post Function Clone to trigger cloning during transitions.
• Clone issues across projects, including between Jira instances.

With Deep Clone, you can ensure that your newly created tickets maintain all the necessary details, including forms, attachments, and custom fields.

[Michael Landry]