I need to begin an SLA based off the addition of a specific request participant. I don't see participant in the standard drop down list. Is this do-able, possibly through automation settings? I see this info on SLA Trigger but it doesn't look like it will work for SLA start, only breached:
https://confluence.atlassian.com/automation/better-management-of-slas-in-jira-service-management-993924731.html
Hi @Pete P ,
There is not trigger available to make the timer start or stop based on the addition of a request participant.
As you correctly noticed, you can use automation to inspect changes of the Request Participant field. You could use that to trigger a transition in the workflow (something like "VIP track"), which then in turn CAN start an SLA timer.
I can imagine this may require some further thinking and/or elaboration, but I guess it might work.
Thanks for prompt response @Walter Buggenhout
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