Can we assign an issue to a particular group

[Abhishek Gupta]

We have created development team groups and want to assign the issues to the group instead of individual team member. Is there any way we can assign the issue to group, created using groups under user management.

[Manon Soubies-Camy]

Hello @Abhishek Gupta,

Jira is designed to assign an issue to a user and not to a group, see this suggestion: JRASERVER-1397, Atlassian replied they won't do this.

They wrote a documentation to help implement this though: How do I assign issues to multiple users. The Group ownership solution is the one I've seen the most implemented, with a new custom field like "Team in charge".

Hope this helps,

- Manon

[Gary Pasquale]

Hi @Abhishek Gupta,

Creating a Jira group then adding that to a notification scheme will mean all those users in the group will be notified each time a particular event happens on all issues in the project (Issue created, updated etc). That may not be your requirement.

To be able to assign issues to a group we use Outlook team mailboxes and distribution lists (you could probably do the same in other email applications).

If you have a pre-defined mailbox or distribution list this can be set up as a Jira user. Therefore all members will be notified when an issue is assigned to them. You can even tag them.

We also set up these accounts so that they don't have a password. It's not necessary and it stops anonymous access.

Regards,

Gary

[Eric Lufkin]

@Gary PasqualeIf we set up a distribution list up as a user will it count against our license? The users in the distro group are already Jira users. Thanks!

[Gary Pasquale]

@Eric Lufkin -Yes, any new user is going to count on your licence.

[Moses Thomas]

@Abhishek GuptaYou  can do it in two ways.

1.  You  could add in notification scheme,  the groups that will  receive notification when issue  is created  in this  project in JIRA and notification will  be send  to  all  users in this group, assignee can be DevChamp(user with normal mail address)

2. You  could also  create a user in Jira  for instance  DevChamp   and add to  this user a  distribution mail (for example devteam@outlook.com) and  and the add a post function in create  transition to  set  issue to  this user   and  all users  added  to  this distribution email list  will get  notified when ticket is created in this project in JIRA

Best!