How can I mention Slack users from a Jira automation?

[shimizu.jun]

Slack can mention  using @.
Included a "mention" in the message using automation's Slack notification.
As a result, there are some who can mention and some who cannot. If can not, it will be displayed as plain text.
Does anyone have the same problem? Is there a solution?

Sample(Message)

Hi,Mr Smith. you need check this.

<https://*******.atlassian.net/servicedesk/customer/portal/14/{{issue.key}}|{{issue.summary}}(creator：{{creator.displayName}})>

@John Smith
*@john_smith-->The same string as when using the mention function in slack(copy from "slack" and paste to "automation")

[JD · Accepted solution]

Hi @shimizu.jun 

You can mention a user with their Slack member Id (not the display name). The syntax would look something like:

 <@ABC123>

To find the user id you can go to the users profile in Slack, tap the more button and copy member id. (Slack removed username mentions due to GDPR https://api.slack.com/changelog/2017-09-the-one-about-usernames)

Currently we can't do mentions on the fly. We have a public ticket for better mentions here: https://codebarrel.atlassian.net/browse/AUT-1772

Thanks,

John

[shimizu.jun]

My problem is solved. Thank you very much.

[Daniel Eads]

As a follow-up on this, we've provided a script that can sync the Slack IDs with Jira, in order to dynamically mention users through Automation rules again. Instructions and a link to the script are on this Community article. Cheers!

[noa]

Do you plan to give a fix that will do it automatically - this script I will have to run it manually on each new person joining Jira

[Daniel Eads]

@noa the script can be scheduled using a cronjob or as a Windows Scheduled Task (depending on what system you're running it on). I would recommend doing that paired with your typical account-creation jobs. For example, if you create accounts for new employees on Mondays, have the job run every Tuesday morning.

[noa]

Im looking for an option from automation to tag according to the assignee some one in the slack how can I do so?

[Coral Demyanov]

Looking for the same solution as @noa , Is there an automatic solution without running script?

[Jeffrey Bistrong]

how would I tag a slack group? I can't figure out the ID of the group...

[Jake B]

You can locate the group id via the API or in the url when viewing the group from a browser.  Unfortunately, @ mentioning the group using the same <@ABC123> format is not working.  Anyone aware of a different method for @ mentioning groups?

[Jake B]

Found the proper format for @ mentioning groups...Should have checked the docs first.

<!subteam^ABC123>

https://api.slack.com/reference/surfaces/formatting#mentioning-groups

[Jeffrey Bistrong]

thanks for following up, confirmed that worked.