Problem with Smart Fields within Lookup Issues in Email

[José Blanco Villalba]

Hi,

I'm using an Automation rule to send an email with a list of issues (as described in this article).

I'm having problems with some smart fields.

This

{{#lookupIssues}}{{key}}, {{/}}

 provides a list of issue keys, as expected.

But this

{{#lookupIssues}}{{priority.name}}, {{/}}

provides a list of blank values (“, , , , , , , , ,”). The same thing happens with {{priority.iconUrl}}, {{duedate}} and {{duedate.jiraDate}}.

Does anyone know what the problem may be? I’m using Jira Cloud.

Thanks,
José

[Bill Sheboy · Accepted solution]

Hi @José Blanco Villalba 

Looking at this documentation, Priority is not one of the fields supported for lookupIssues:

https://support.atlassian.com/jira-software-cloud/docs/automation-actions/

I checked the public suggestion backlogs for JIRA Cloud and Code Barrel, but I could not find any open items to add this field.

Best regards,

Bill

[José Blanco Villalba]

Thank you @Bill Sheboy!

[Owen Scott]

+1 for this feature—would love if lookup issues could support priority!

[Bill Sheboy]

Hi @Owen Scott  -- Welcome to the Atlassian Community!

Unfortunately, my suggestion to add the other fields to Lookup Issues got moved to the dreaded "future consideration" status: https://jira.atlassian.com/browse/JRACLOUD-75018

You may still vote for it/watch it if you wish.

Best regards,

Bill

[Owen Scott]

 the dreaded "future consideration"

Haha, thanks for getting back to me! I added my +1 to your feature request.