Send customized email action missing cc/bcc

[p_janevski]

Looks like there a no more cc and bcc option in the new Send customized email action in Jira automation? Is there a way to add this or they are hidden somewhere I can't see :)?

[Nikola Perisic]

Welcome @p_janevski 

From the article https://community.atlassian.com/forums/Automation-articles/Enhanced-email-customization-capabilities-available-in/ba-p/3031893 there wasn't a mention regarding the cc and bcc, where did you hear about this?

[p_janevski]

I had some rules using the old Send Email action where you could set cc and bcc. Now, I can only find this new Customized Email thing and looks like there are some thigs add but no cc /bcc. Btw, my old rules say they'll migrate to this new action "This action is being replaced by the Send customized email action, which provides you with more features and capabilities. Your rules will automatically migrate to the new action by Aug 29, 2025." So more features but no cc/bcc? Will my old stuff work after migrating?

[Nikola Perisic]

Good question for which I don't have the answer. You can ask that question in comments section from this link: https://community.atlassian.com/forums/Automation-articles/Enhanced-email-customization-capabilities-available-in/ba-p/3031893

Sharma is part of Atlassian team and is answering to all possible questions.