Service Desk Queue does not show "Office" field

[Richard Ryu]

I've recently added an "Office" column using 'Edit Queue' option in two of my Service Desks. However, one of my Service Desk is not populating "Office" column while the other Service Desk is populating the "Office" column with correct information. I'm assuming that I will need admin privilege, but what changes do I need to make in order to populate the "Office" column in the 2nd Service Desk?

Service Desk that shows office:

Service Desk 2 that does not show office:

[Jack Brickey · Accepted solution]

have you verified that the issue in SD2 actually have values associated w/ the Office field? In other words is this a display issue or an issue of there not being any data to display?

[Richard Ryu]

When I hover around the "reporter" name, I do see information field for the Office. I'm pretty sure the data is there as the list of users are coming from the same server. Not sure if it's relevant, but this is for the server edition of JIRA btw. 

[Jack Brickey]

@Richard Ryu can you simply click on one of the issues in the SD2 and see if Office is displayed? Second, if you are comfortable w/ JQL can you go to the search for issues and enter the following, editing the project to match your project name

project = service-desk-2 and Office is not EMPTY

[Richard Ryu]

You are right. I was under the impression that the "Office" field is automatically populated through our internal AD. However, it was a drop-down list that the internal customers were selecting and the internal users were not filling them out. This explains the reason why the "Office" field was not populated for the SD2. 

Solution that we're looking into is using the custom field feature to automatically populate the "office" section through our internal AD. Thank you for the suggestions and help.

[Jack Brickey]

You are most welcome. If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question. But if you still have question feel free to ask away.