Set default value of asset object custom field

[Paweł Kosicki]

Hello,

I need help because I do not know how to set default value of asset object custom field.

I have such a custom field called "IT-Object" and I need it to be with default value "No object found" instead of just empty. 

I found nothing helpful in Assets object/s field configuration. 

I guessed it could be done in Automation with action 'Edit issue fields'. But there for such a field I should give a syntax, SET, where example is 'Name LIKE "John Smith"'.

I tried, I crawled through documentation but error messages after failed syntax validation are laconic and not useful. I do not know what am I doing wrong and what I need to make syntax work.

It should just set value of IT-Object to "No object found", which is an Object in Assets. 

According to hint in the field it should be like 'Name LIKE "No object found"'. 

I am looking forward for help,

Kind Regards.

Paweł

[Jakub Talarczyk · Accepted solution]

Hey Pawel,

I've had exactly the same issue for a couple of days now and just managed to fix that. For me (Datacenter, 9/5.4.15) it helped to make the field context global (all projects + all issues) and to remove the AQL Filter/Issue/Assign scope. Then I picked the default value (the list was finally shown).

After picking the default value, I again added the AQL Filter/Issue/Assign scope and project/issue context. And the default value is still there :)

I hope it helped
Jakub

[Paweł Kosicki]

Thanks!

[Gonchik Tsymzhitov]

Hello, 

I have tried those steps - no luck. 

Do you remember what was a cause ?

[Salome Khaindrava]

If you're looking for a smoother experience, I highly recommend checking out the Better Search for Customer Portal app.

It allows you to:

• Set default values for Assets fields shown on the portal
• Configure hidden fields (ideal for logic behind the scenes)
• Show asset attributes in table view — just like licensed users see in the agent view
• Provide a more structured, intuitive view for your customers when selecting asset objects

It's especially helpful when you want to guide users through their choices or predefine fallback.

Let me know if you’d like help setting it up!

Best regards,
Salome from Twinit 💡
📌 Creators of Better Search for Customer Portal