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Split issue in jira service desk

Nodar Vardiashvili
Nodar Vardiashvili
Contributor
September 19, 2018

hi, 

 can i split issue in jira service desk ? there is "clone" option but i need split 

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Alexey Matveev
Alexey Matveev
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September 19, 2018

Hello,

There is no such option to split an issue in Jira Service Desk. You should clone the issue and do modifications to the original one and the cloned one.

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Nodar Vardiashvili
Nodar Vardiashvili
Contributor
September 19, 2018

thank you

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Andreas Schnederle-Wagner
Andreas Schnederle-Wagner
Contributor
November 14, 2018

What a pity - we were looking for excactly the same Feature ...

If Customer is answering by Mail on an old Request ... we would need to split it from the old Request to a new one ... :-/

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Tiffany Stull
Tiffany Stull
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July 11, 2019

This feature is sorely needed - the option to move comments from one ticket to a new ticket, without losing the thread of users who posted each comment, status of internal vs. external, and timestamps/dates of original comments.

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