create a table with request form values

[Vasco]

Hi all;
Using Jira Service desk I would like to place some values from the Issue request form in to the description of the sub task created, but I'm short on the query language.

So my questions are:
1)Is this possible?
1.1) how I would build a string from this data:
Last Name (customfield_10080), First Name (customfield_10096), Email (customfield_10058)

Thanks
VP

[John Funk · Accepted solution]

Hi Vasco,

You can do this with Automation For Jira. Here is some more information on the tool if you are not familiar with it.

There are two types of automation:

• Global: In the Free version, you get 100 executions per product, per month
• Project: In all versions, you get unlimited executions per month

Automation Basics: https://www.atlassian.com/software/jira/guides/expand-jira/automation

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

So create a rule with an Issue Create trigger.

Then add a New Action for Edit Issue. 

Then in the Description field use: {{issue.Last Name}}, {{issue.First Name}}, {{issue.Email}}

[Vasco]

Hi John;
The automation automation part I had figured it out, but the my Achilles' heel was on the field code.
I will test yours suggestion ASAP.

Thanks for the documentation they might be very useful.
BR
Vasco

[Vasco]

Hi John;
Thanks for your reply, all went well.
BR
Vasco