how do i create or download all issues/requests on 1 project into a csv file?

[Robert Burns]

i have a customer who has requested a full list of the issues they have raised via the portal, in an excel format. can this be done by exporting from the issues list? 

[Andrew · Accepted solution]

Hi @Robert Burns ,

Try from panel 'search issue'. 

B.R.

[Robert Burns]

Thank you so much! this is exactly what I needed.

is it possible the customer could do this or is the onus on us to do it for the customer?

[Andrew]

If customer have 'browse' project permission then he can do it.

[Robert Burns]

i cant see that option on the customer permissions screen. If the customer does have access to browse the issues, will they be able to change or edit the issues raised or is it purely to view them?

[Andrew]

Looks like need add customer user 'app access'. But will be careful it affect to license count of active users.

You can adjust 'project permission' scheme to disable edit issue for role https://confluence.atlassian.com/adminjiracloud/project-permissions-868982873.html

B.R.