using customfield in the JSD Portal

[Rachid Amajoud]

Hi,

is it possible to add an extra field in the portal when customers are creating a ticket?

This field should be a radiobutton where the customers can choose of wich departement they are so that the assignee changes to the responsable helpdesk-agent!

Is this possible?

grtz

R.

[PJ Wysota · Accepted solution]

1. Yes, it is possible:
- make respective field in JIRA custom fields
- add it to Create screen representing Issue type that Portal CRT is mapped into
- add a field in CRT setup in JSD Project settings

2. IMHO with radiobuttions UX will suck. Select list would be the latest. Then - if you want to make further actions based on that - I would suggest (for JSD on premise, of course) Insight for JIRA - based on its structures and references you can assign assignee or approvers, set other fields etc.

[Rachid Amajoud]

Thx Przemek,

step 2 is a little complex i think, can i use scriptrunner to handle this step?

grtz

R.

[PJ Wysota]

Sure - script runner or any competitor (e.g. automation for JIRA) would do that.

But it won't relate Reporter to the chosen location. It will only allow to set assignee on the scheme:

IF Location = XYZ THEN Assign to ABC

[Rachid Amajoud]

Yes that's what i need, just setting the right assignee!

I have a script but don't know how to implement with the choise made by a customer in the portal.

This is the script:

import com.atlassian.jira.component.ComponentAccessor

import com.atlassian.jira.issue.MutableIssue

String userName;

switch(ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("Afdeling").toString()){

    case "AB": userName = "Sam";break;

    case "CD": userName = "Sam";break;

    case "EF": userName = "Peter";break;   

    case "GH": userName = "Peter";break;

}

issue.setAssignee(ComponentAccessor.getUserManager().getUserByName(userName))

[Rachid Amajoud]

Przemek,

if I use the automation tool with the "When","If" and "Then", how can i link this to the created custom field in my JSD Portal?

grtz

Rachid

[PJ Wysota]

You mean built in automation in JIRA SD? not really. rather Automation for JIRA add-on.

[Rachid Amajoud]

I see, do you know how can I achieve this with script runner?

grtz

Rahid

[PJ Wysota]

Not at hand - I would need to do that and test. And this is actually something I wouldn't have time for within next few days.

[Rachid Amajoud]

Ok Przemek,

thx a lot, I hope you will find a solution, i will also try to find a solution! Please reply me if you have tested this out!

Thx a lot and have a nice weekend!

grtz

Rachid

[Rachid Amajoud]

i Przemek,

did you had time to look for a solution?

thx a lot!

grtz

Rachid

[Tansu Akdeniz · Accepted solution]

Hi @Rachid Amajoud,

Yes, it is possible.

Go to Project Settings > Request types > Edit fields > Add a field

Tansu Akdeniz

[Rachid Amajoud]

hx, Tansu!

The field is added, but now i need the next step! When a customer makes a choice (radiobutton = <location>), the the assagnee must be set by a mapping Location/assignee!

thx

R