Service Desk: Many fields are missing from "Request type->Edit Fields"

[Amir Katz (Outseer)]

Hi. I created a Service Desk project. I am using issue type Incident, in which I assigned many fields (standard and custom). I then mapped a new Service Desk request type Incident to this issue type.

The problem is that when I edit the fields for this request type, I see some of the issue type  fields, and others are missing.

For example, when I check the global Field Configuration, the Severity system field is assigned to the correct screen (Incident Create Screen), but is not showing in the Request Types/Incident. The form for configuring the fields says "(13 of 15 field/s used)" but the Create Screen has 20 fields defined.

[Nisha Hajamohideen]

Have you checked if the screen is associated with the correct Issue type screen scheme?

https://confluence.atlassian.com/adminjiraserver071/associating-screen-and-issue-operation-mappings-with-an-issue-type-802592604.html

[Amir Katz (Outseer)]

Yes, I did. All the associations are there. Please see screenshot: