Trouble with Jira automation - assignees

[Chris Koroliov]

I am trying to create an automation rule on Jira Service Desk which will do the following:

WHEN a comment is added

IF the comment is posted by an agent

THEN assign the issue to the agent that commented

But I can't get the 'THEN' statement that I am trying to perform - I can only change the assignee to a static assignee (so it will always be assigned to 'Bob', for example) or assign it to the 'Automatic' assignee which is the static assignee for the service desk whenever a new issue is created.

Am I missing something? Is there another way to perform this automation rule?

Any help will be appreciated :)

UPDATE: I eventually used post functions on transitions in the workflow to assign tickets when certain transitions are made

[Raynard Rhodes · Accepted solution]

You may want to try Global Automation, I currently do not have Jira in front of me.

Jira Administration > System > Automation Rule (?)

You can create this using smart values

[Chris Koroliov]

I eventually found another way to serve my cause :)

Thank you for your answer Raynard!

[Raynard Rhodes]

Awesome! I'm glad you were able to keep moving. Do you mind sharing the solution you chose just in case someone else may need it? =]

[Chris Koroliov]

Sure :)

My main goal was to keep track on my Jira Service Desk agents, as they were not assigning issues to themselves when resolving issues.

So I did the following:

When an issue is being transitioned to 'Resolved' -> assign the issue to current user (by using a post function on the transition in the workflow)

[Raynard Rhodes]

Ah, I see. 

That makes a lot of sense. I use validators for that, if they try to transition a message pop-ups saying "This ticket is currently unassigned". But assigning them the ticket when resolving/closing makes more sense =]