Users are not getting emails while creating or changing issues

[Venkat Kuramu]

While some users are getting emails, few users are not getting emails when either they are creating the issue, modifying the issue...

[Vasi · Accepted solution]

Hey Venkat,

There could be a lot of different causes for that.

One of the good starts would be to follow this article:
Not Receiving Email Notifications in JIRA Cloud

This should help you to understand the scope of your issue and possible root cause.

Let us know how it goes and feel free to provide any additional details based on this article.

Cheers,
Vasily

[Venkat Kuramu]

Thank you so much. It helped and the issue is resolved now!

[Vasi]

Venkat,

Awesome! Happy to help!

Regards,
Vasily

[Bhargav Trivedi]

Hello @Vasi

I am unable to open the link mentioned in the answer. 
https://confluence.atlassian.com/jirakb/not-receiving-email-notifications-in-jira-cloud-779160705.html%C2%A0?_ga=2.208311259.879727203.1558529015-884085593.1558529015

404 Page not found. 

I am facing the same problem. May you please assist. 

Thanks 

BT