What format do holiday's dates need to be?

[Shawn Plummer]

This question is in reference to Atlassian Documentation: Setting up SLAs

I have tried 5/30/2016 and 5/30 and it tells me they are malformed. The help document has no examples of Holiday dates for me to reference.

[KP]

I tried many variations before finding the format.

Using php date format, it is:

j/M/y where:

j is the day of the month without leading zeros.

M is a short textual representation of a month, three letters.

y is a two digit representation of a year.

e.g.

Christmas Day in 2016 is 25/Dec/16 .

New Year's Day in 2017 is 1/Jan/17 .

I believe you can use the double-digit days too, e.g. 01, but when you save, it will be truncated as 1.

I am surprised that this is not in the documentation and that the calendar picker in JIRA Service Desk does not work.

Oh yes, I have to note that I'm in Singapore, where we usually use Day Month Year.

If j/M/y does not work, try M/j/y, as it would be expressed in the US.

e.g. Dec/25/16 or Jan/1/17.

[KP]

Atlassian seems to be aware of the bug. https://jira.atlassian.com/browse/JSD-3356

[Nic Brough -Adaptavist-]

Have you tried using standard date formats instead of US ones?  The international standard is yyyy/mm/dd although that's often reversed.

If 30/5/2016 does work, then I'd take a look at your JIRA date settings, as it suggests they've been set to use non US dates.  Check the javascript and system settings, they're annoyingly separate.