Why I cannot see the Atlassian Administration page 'Manage subscriptions'?

[Galya Genova]

Hello,

I'm currently admin of the sites of Jira/Confluence (Cloud). When I check the users subscriptions, I go to the 'Manage subscriptions' page, which shows me how many accounts are still available. I've been getting an error (see the image below) for a week now, and I cannot visualize the page of the 'Manage subscriptions', neither with the 'Retry' button. The same is for the other admins. Also, we are getting the exactly same error on the pages: Billing overview and Bill estimate. Cloud you please help us to resolve? 

[Angélica Luz · Accepted solution]

Hello @Galya Genova,

Thank you for reaching out to Community!

I saw that you created a ticket with our support as suggested by Charlie and they found out that this issue is related to a bug that happens when an add-on is removed from our Marketplace.

• "Manage subscriptions" page does not load from admin.atlassian.com if an add-on is deleted from Marketplace.

I’m sharing this detail here in case other community members face the same issue.

Kind regards,
Angélica

[Charlie Misonne · Accepted solution]

Hi Galya,

Welcome the the Atlassian Community. It looks like a temporay problem.

Give it some time or contact Atlassian Support to report this issue: https://support.atlassian.com/

[Galya Genova]

Thanks @Angélica Luz , @Charlie Misonne ,

The support team resolved my issue on Jira/Confluence sites. They found out a bug and reported it here: https://jira.atlassian.com/browse/CLOUD-11176 

Kind Regards,

Galya Genova

[Prachi Bolar]

- There could be below reasons here.

Issue 1: You would have been affected by the bug: https://jira.atlassian.com/browse/CLOUD-11401 or https://jira.atlassian.com/browse/CLOUD-11176

Workaround

Check billing information individually for each product at the site level instead of checking at the organization level.

If site-level billing does not work, try going to https://my.atlassian.com/

Issue 2 : This is if subscription billed in CCP

• Login to admin.atlassian.com > select the organization > billing > billing admins > Add a billing admin > Enter the email address > Add admin
• Post adding the user, the user will be able to manage the billing subscription.