Why are all my notifications sent in text format?

[Jeff Santos]

Everytime I receive a notification from jira Service Desk, I can notice that it is in Text format, despite I have set and test all of them on my e-mail box.

Doas anyone know what can cause it?

[Mihai Schwarz · Accepted solution]

Hi @Jeff Santos this article may have to answer to your issue: https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html

You need to set HTML as the email format in the default user preferences.

Or you can put this after your instance link https://example.com /secure/admin/ViewUserDefaultSettings.jspa and make sure that you have HTML set there.

[Jeff Santos]

Thanks Mihai!

After changing that setting it worked!