Why won't this custom field show up in our emails?

[Paul Stahlke]

Hi, I am trying to get a custom field to appear in our plain text emails. The field properly appears in the email for the Create issue action which I know uses:
\atlassian-jira\WEB-INF\classes\templates\email\text\issuecreated.vm

However, for emails for other events, such as Comments or Resolved, the custom field doesn't appear, and I know it has a value in the issue. I know the template used in this case is:
\atlassian-jira\WEB-INF\classes\templates\email\text\includes\issuesummary.vm

And this is my code added:
#if ($issue.getCustomFieldValue("customfield_10661"))
>$stringUtils.leftPad($issue.getCustomField("customfield_10661").name, $padSize): $issue.getCustomFieldValue("customfield_10661")
#end

Why doesn't the custom field get displayed here?

[Paul Stahlke · Accepted solution]

My bad. The problem was that I was putting the custom field within the attachments section's if/then logic. Thought I was outside of it, but I missed seeing that straggling #end statement!

#if ($attachments && $attachments.size() >0)
>$stringUtils.leftPad($i18n.getText("template.attachments"), $padSize): #foreach ($attachment in $attachments)$attachment.getFilename()#if ($velocityCount != $attachments.size()), #end#end

>
#end

[Paul Stahlke]

Thanks Sean. That makes sense. Although when I add the same bit of code right near the top of issuesummary.vm (just before #if ($issue.securityLevel)), then the field displays. It doesn't like it near the bottom, after the attachments section. I don't understand what would make the difference?

[Sean Curtis]

I'd have to check but I'm pretty sure fields only display on emails when they've been changed. If you edit an issue and change fields A, B and D you shouldn't see any mention of field C in the resulting email.

I'll take a look and see if there's a nice way to always show the value of a specific custom field on an email.

[Sean Curtis]

I'd have to check but I'm pretty sure fields only display on emails when they've been changed. If you edit an issue and change fields A, B and D you shouldn't see any mention of field C in the resulting email.

I'll take a look and see if there's a nice way to always show the value of a specific custom field on an email.